Last updated: January 2026
This Refund and Return Policy outlines the terms and conditions under which refunds, returns, replacements, or cancellations may be accepted for orders placed on our website. As we operate internationally and specialize in bulk Himalayan salt orders, we request all customers to carefully read this policy before placing an order. By placing an order, you agree to the terms stated below.
1. General Policy Overview
Due to the nature of our products and the international scope of our business, our refund and return policy is designed to be clear, fair, and protective for both parties. Himalayan salt products are natural, heavy, and often shipped in bulk quantities, which makes returns costly and impractical.
Therefore, we strongly encourage customers to review product details, specifications, quantities, and shipping information before confirming their purchase.
2. Bulk and Wholesale Orders (Final Sale)
All bulk, wholesale, and commercial orders are considered final sale.
Once a bulk order is confirmed and payment is completed, it cannot be cancelled, returned, or refunded. Bulk orders are often custom-packed, specially prepared, or sourced according to customer requirements, which makes resale or return impossible.
3. International Orders – No Returns
We ship products internationally to multiple destinations. Due to high international shipping costs, customs regulations, and hygiene considerations, returns are not accepted for international orders.
Customers are responsible for ensuring that the products they order comply with import regulations in their destination country. Any customs duties, taxes, or clearance charges imposed by local authorities are the responsibility of the buyer.
4. Damaged, Defective, or Incorrect Items
Customer satisfaction is important to us. If you receive a product that is damaged during transit, defective, or incorrect, you must notify us within 48–72 hours of delivery.
To report an issue, customers must provide:
- Order number
- Clear photos of the damaged or incorrect product
- Photos of the original packaging
All claims are reviewed on a case-by-case basis. If approved, we may offer a replacement, partial refund, or store credit at our discretion. Full refunds are not guaranteed.
5. Shipping Delays and Customs Issues
International shipping timelines may vary due to factors beyond our control, including courier delays, customs inspections, weather conditions, or regulatory processes.
We are not responsible for delays caused by shipping carriers or customs authorities. Such delays do not qualify for refunds or cancellations.
6. Payment Methods and Refund Processing
We accept payments through secure third-party payment gateways, including 2Checkout (Verifone) and PayPal.
If a refund is approved, it will be processed only through the original payment method used during checkout. Refund processing times may vary between 7–14 business days, depending on the payment provider and banking institutions.
Please note that payment gateway fees, transaction charges, or currency conversion fees may be non-refundable.
7. Bank Transfers and Offline Payments
For customers who choose direct bank transfers or place orders via WhatsApp or email, refunds are not guaranteed.
Once a bank transfer payment is confirmed and an order is processed, the order cannot be cancelled. Any refund decisions for offline payments will be made strictly at our discretion.
8. Hygiene and Natural Product Disclaimer
Himalayan salt products are natural, consumable, and wellness-related items. For hygiene and safety reasons, any product that has been opened, used, altered, or partially consumed is not eligible for return or refund.
Natural variations in color, texture, or shape are normal characteristics of Himalayan salt and are not considered defects.
9. Order Cancellation Policy
Orders cannot be cancelled once they have been confirmed, packed, or shipped. Customers are advised to double-check all order details before completing payment.
10. Policy Updates and Modifications
We reserve the right to update, modify, or replace this Refund and Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page.
11. Contact and Support
For questions related to refunds, returns, bulk orders, payment methods, or order issues, customers may contact us through our Contact Us page. You may also reach out via email: orders@himalsalt.com or WhatsApp: +92 317 2325235 for direct communication and assistance.
By placing an order on our website, you confirm that you have read, understood, and agreed to this Refund and Return Policy.